Terms and Conditions

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West Cornwall Dog Training Terms and Conditions

Safety and Housekeeping - Workshops

• Family members are always welcome in our workshops, but we recommend that only one person trains your dog at a time so as not to confuse. All children under 16 must be accompanied by an adult.
• Please keep dogs on leads at all times unless otherwise directed by your trainer. If you are not clear whether you should have your dog on or off the lead when completing an exercise, just ask.
• You are responsible for the behaviour and actions of your dog while attending training. The fun of training in a workshop may excite your dog so keep a firm hold of your lead.
• Please respect the personal space of other dogs and ensure you stand at an appropriate distance until you are sure whether the dogs will get along.

Safety and Housekeeping - General

• Follow instructions at all times, including all safety instructions and don't use equipment when your trainer is not present.
• Equipment is designed for dog use NOT human use so please do not use as a human obstacle / hurdling course.
• Pick up after your dogs and do not allow dogs to pee in the training area or on the equipment – accidents do sometimes happen, so let your trainer know so that the area can be washed down.
• It is your responsibility to ensure your dog is fit and healthy to attend training and is not suffering from any infectious disease that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian.
• Please inform your trainer before your training session if your bitch is in season. Depending on location, you may not be able to attend.
• We use reward based training therefore harsh handling will not be tolerated. Your trainer reserves the right to request any persons to leave the premises if they are abusive to any other person or dog. We do not allow prong or choke chain collars, slip leads or extendible leads, particulary in classes. If you would like any help with selecting equipment please let your trainer know. 
• Any accidents or issues involving a person or a dog must be reported immediately to the trainer. In the unlikely event of an altercation between two dogs, stand back and allow the trainer to address it.
• Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training. 
• Feel free to ask questions.  More importantly, have fun and enjoy!!

 Bookings, Payments and Cancellations

• Payment of fees should be made at the time of placing a booking or if paying by BACS, card or cash, within TWO working days of your booking form being received. Payments by BACS to Account Name: C Boyd, Account Branch: 08 92 50, Account Number: 68629559.  Paypal to [email protected] It is not possible to attend a 1 to 1 or workshop without payment being received unless agreed in advance with West Cornwall Dog Training.
• Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your purchase within a period of 7 working days beginning on the day after we send your booking confirmation. However, there is no right of cancellation where the training sessions begin within this seven day period.

Workshops

• Cancellations must be made in writing by post or email. Cancellations will be subject to the following fees:
  • Cancellation of a booking must be at least 7 days in advance of the start of your class or the workshop date, otherwise your booking will be forfeit and you may be charged the full fee.
  • Cancellations within 8 to 28 days of the start date payment will be refunded minus a £10 administration charge.
  • Cancellations over 28 days before the start date payment will be refunded.
  • If the participant fails to attend the course the full course fees are payable.
• At the discretion of West Cornwall Dog Training, a substitute delegate may be named at any time before the class or workshop at no additional cost.
• Requests to transfer to an alternative class, workshop or date must be made in writing by email. Transfers may be made up to 7 days before the start date and will incur no additional fee. However, transfers are subject to availability and West Cornwall Dog Training is not obliged to ensure suitable alternatives are available.

1 to 1 Training and Behaviour Consultations

• Cancellations must be made in writing by post or email. Cancellations will be subject to the following fees:
  • Cancellation of a booking must be at least 7 days in advance of the start of your 1 to 1 booking, otherwise your booking will be forfeit and you may be charged the full fee.
  • Cancellations within 8 to 28 days of the consultation will be refunded minus a £10 administration charge.
  • Cancellations over 28 days before the start date payment will be refunded.
  • If the participant fails to attend the consultation, the full fees are payable.
• We will always endeavour to re-arrange consultations if possible and within 7 day period above will be at the discretion of West Cornwall Dog Training, but please be aware that if you cancel a consultation that is booked in the diary within 72 hours of the start time, it is unlikely that something else can be booked in its place.

West Cornwall Dog Training Commitment

• West Cornwall Dog Training aim to work with you and your dog using the least invasive methods for both of you. Our aim is to build on your relationship with you dog to create the best team.
• West Cornwall Dog Training reserves the right to change the content, timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session.
• If we know in advance that the weather will not be suitable we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let everyone know who has booked in by text as soon as we can at least an hour before the start of your workshop, or phone call if a 1 to 1. We will then reschedule all the bookings to an alternative week or course date.
• West Cornwall Dog Training will not be liable for any losses or expenses arising from amendments to the course or cancellations.
• Course materials, where relevant, are usually supplied after your training has completed. Follow up emails and course materials are supplied for your personal use and must not be copied or forwarded without permission. 

 Data Protection

• The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties. 
• We send out an occasional email newsletter which we would encourage you to opt in to receiving to find out about future training. If you do not wish to receive this please either unsubscribe from the newsletter or send an email to [email protected]